265 Privacy Policy — User Data Protection
Your privacy is our priority. This document clearly outlines how the 265 platform collects, stores, uses, and protects the personal information of Malaysian users. Please read it carefully before using our services.
This Privacy Policy applies to all users of the 265 platform in Malaysia. Last updated: 2026.
Information We Collect
When you register and use the 265 platform, we collect certain categories of information to ensure the service runs smoothly and securely for all users in Malaysia.
Types of Information Collected
- Account information: Your username, email address, phone number, date of birth, and encrypted password as provided during registration.
- Payment information: Details of deposit and withdrawal transactions in MYR, including the name of the FPX account holder or e-wallet used. Full account numbers are not stored on our servers.
- Device & browser information: Device type, operating system, browser type, IP address, and screen resolution used to access the 265 platform.
- Usage data: Records of pages visited, games played, active session duration, and interactions with platform features.
- Cookies & tracking technologies: Session data, user preferences, and technical information that help us improve the user experience.
We only collect information necessary for platform operations and do not collect sensitive data without a legitimate purpose.
How Your Information Is Used
265 uses collected information solely for legitimate purposes directly related to delivering services to Malaysian users. The primary purposes are as follows:
- Verifying user identity during registration and login for account security.
- Processing MYR deposit and withdrawal transactions accurately and securely.
- Providing effective customer support whenever users reach out to our team.
- Sends important notifications related to your account, promotions you have subscribed to, or platform policy updates.
- Detecting and preventing fraudulent activity, unauthorised access, and security breaches.
- Improving 265 platform features and interface based on aggregated usage patterns.
- Complying with applicable legal and regulatory requirements.
We do not use your information for third-party marketing without your explicit consent.
Cookies & How We Track Usage
The 265 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small data files stored on your device when you visit our website.
Types of Cookies We Use
- Session cookies: Keeping you logged in during active sessions and retaining your temporary preferences.
- Functional cookies: Saving your language preference, display settings, and other preferences to personalise your experience.
- Analytics cookies: Collecting anonymised data on how users interact with the platform for improvement purposes.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the full functionality of the 265 platform.
Data Storage, Security & Sharing
How We Protect Your Data
265 implements a range of technical and operational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include data encryption in transit, strict server access controls, and continuous monitoring for suspicious activity.
Data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Third-Party Sharing
265 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. Information may be shared only in the following limited circumstances: with approved payment processors to facilitate MYR transactions, with authorities that require information under applicable law, or with technical service providers bound by strict confidentiality agreements. All such third parties are prohibited from using your information for any purpose beyond what is specified.
Your Rights as a User
As a registered user of the 265 platform, you have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about your account. Requests can be made through 265 customer support.
If your information is inaccurate or out of date, you have the right to request a correction via your account settings or by contacting our support team.
You may request the deletion of your account and personal information, subject to applicable legal requirements and record-keeping obligations.
To exercise any of the above rights, please contact the 265 support team by email at [email protected] or visit FAQ section for further guidance.
Policy Updates & Contact Us
Privacy Policy Updates
265 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in practices, technology, or applicable legal requirements. Any amendments will be published on this page with the updated date displayed. We encourage users to review this page periodically.
Continued use of the 265 platform after any amendments are published will be considered acceptance of the updated Privacy Policy.
Contact Our Privacy Team
If you have any questions, concerns, or complaints regarding this Privacy Policy or how 265 handles your personal information, please contact us via:
Email: [email protected]
Our support team operates 24/7 and will respond to privacy-related enquiries within 3 business days.