265 — Responsible Gaming for All Users
At 265, we believe that fun and enjoyable entertainment must go hand in hand with personal responsibility and overall well-being. This page contains guides, self-exclusion tools, and important information to help you play safely and responsibly.
The 265 platform is for adults aged 18 and above only. Gaming is entertainment, not a source of income.
265's Commitment to Responsible Gaming
265 takes our responsibility towards the wellbeing of every user in Malaysia seriously. Online entertainment should bring joy and relaxation — not stress or financial strain. That's why we've put in place a range of tools and resources to ensure your gaming experience remains positive and in control.
We believe responsible gaming means knowing your own limits, playing only with money you can afford to lose, and knowing when it is time to step away. Gaming should never come at the expense of your personal relationships, career responsibilities, or financial stability.
As part of this commitment, 265 provides self-exclusion tools that can be used at any time directly from your account settings, with no approval waiting period.
Recognise the Signs of Risky Behaviour
Self-awareness is the first step. Watch for these signs in yourself or someone you care about.
Using borrowed money, emergency savings, or funds set aside for daily necessities to fund gaming is a serious warning sign.
If you find it difficult to stop even when you planned to, or feel uncomfortable when you're not playing, this is something that warrants attention.
When gaming begins to affect your work, studies, family relationships, or physical and mental health, these are signs that should not be ignored.
Continuing to play in hopes of recovering losses is a risky behaviour that can lead to even greater financial harm.
Using gaming as an escape from emotional problems, depression, or anxiety can make things significantly worse in the long run.
If you feel the need to hide how much time or money you've spent gaming from family or friends, that's a warning sign worth taking seriously.
Self-Control Tools We Offer
265 provides several self-control tools that you can activate directly from your account settings. These tools are designed to help you stay in control of your gaming experience.
Available Control Options
- Deposit limit: Set a daily, weekly, or monthly maximum deposit limit in MYR to manage your spending. Limits take effect immediately once activated.
- Break / cooling-off period: Take a short break from the platform for 24 hours, 3 days, or 7 days whenever you feel you need some time away. During this period, your account cannot be used for gaming.
- Self-exclusion: If you feel you need to stop playing for an extended period, you can apply for self-exclusion through our support team. During this period, access to the platform will be fully blocked.
- Play time notifications: Receive alerts once you've been playing for a set period of time, helping you keep track of how long you've spent on the platform.
To activate any of these tools, log in to your account or contact the 265 support team.
Guide to Setting Time & Budget Limits
Manage Your Playing Time
- Decide how many hours per day are reasonable for online entertainment before you start playing.
- Use a clock or alarm on your phone as a reminder to stop at a pre-set time.
- Avoid playing when you are tired, emotionally stressed, or under the influence of alcohol.
- Take a short break every 30 to 60 minutes to stay focused and maintain a clear head.
- Make sure daily responsibilities — such as work, family, and leisure — are not disrupted by time spent gaming.
Budget Wisely
- Set an amount you're comfortable spending on entertainment each week — think of it like a movie ticket or a dinner out.
- Only use money left over after all essential expenses — such as rent, food, and bills — have been covered.
- Do not try to recover losses by adding more deposits. Accept losses as the cost of entertainment.
- Make use of the deposit limits on the 265 platform to ensure your spending never exceeds the limit you set for yourself.
- Review your transaction history regularly to keep track of your entertainment spending habits.
Minor Protection
The 265 platform sets a minimum age requirement of 18 years for all users, without exception. We take active measures to ensure minors cannot access our services.
Protective Measures We Have in Place
- Age verification is required during the new account registration process.
- Identity document verification may be requested at any time to confirm a user's identity.
- Accounts suspected of being owned by a minor will be suspended immediately pending the outcome of an investigation.
Advice for Parents and Guardians
If you share a device with children or dependants, we encourage you to use parental control software, keep your password secure, and log out of your 265 account after every session. If you suspect a minor has accessed the 265 platform, please contact our support team immediately at [email protected].
Life Balance & When to Seek Help
A balanced lifestyle is key to a positive entertainment experience. Online entertainment activities such as those offered by the 265 platform should make up just a small part of a healthy lifestyle — not the centre of your life.
We encourage all users to maintain a healthy balance between online entertainment and other activities — such as exercise, spending time with family, pursuing hobbies, and looking after your mental and physical health.
If you or someone you know feels that gambling has become a serious and unmanageable problem, we urge you to seek professional help without delay. Reaching out is a sign of strength, not weakness.
The 265 support team is ready to help you activate self-exclusion tools or provide further information on available support resources. Contact us at [email protected] or via frequently asked questions section us.
Signs You Should Seek Professional Help
- You are unable to control the urge to play, even after trying to stop multiple times.
- Gaming-related debt is mounting and affecting your daily life.
- Family or friends have expressed concern about your gaming habits.
- You feel stressed, depressed, or anxious when you are unable to play.
- Gaming has caused problems at work, in studies, or in personal relationships.